Getting Help

General Questions/Comments

For questions on how to use the software, first check out the documentation on this site.

If that doesn’t answer your question, or for other comments, please contact the RAW mailing list. If that doesn’t work for you, you can contact Soren and Jesse directly: soren (dot) skou (at) saxslab (dot) com and hopkins (dot) jesse (at) gmail (dot) com.

Reporting A Bug

We appreciate any and all bug reports, it helps us improve the software! If you have a bug to report, the best way is to contact the RAW mailing list. If that doesn’t work for you, you can contact Soren and Jesse directly: soren (dot) skou (at) saxslab (dot) com and hopkins (dot) jesse (at) gmail (dot) com.

If you have a bug report, please include: operating system, RAW version number, installation type (package or from source), what you were doing when the bug occurred, the appropriate error message(s) and sample data so we can recreate the bug. That will enable us to find and solve the problem as quickly as possible.